Recover more patient revenue. With less friction.
Resolve patient balances with empathetic AI across text, voice, and chat. Sonnata guides every account to the right next step — pay, plan, or assistance — through one unified orchestration layer.
Hospitals' challenge is not billing — it's resolving the balance.
Bills arrive 4–6 weeks late.
One generic notice for every patient.
Half the team's day is a Tier-1 script.
Accounts harden in the wrong queue.
The patient-resolution layer hospitals are missing.
One prompt. A coordinated multi-agent workflow.
Sonnata's agents identify the account, engage the patient, understand the barrier, and route the resolution — with every step governed by policy.
Four engines, purpose-built for patient financial engagement.
A single multi-agent platform — orchestration, empathy, compliance, and EHR integration — designed for the operational and regulatory realities of patient resolution at hospitals.
Deterministic multi-agent routing.
HCAHPS-aligned conversation IP.
Enforced at generation time.
Direct FHIR-native connectors.
Improve economic performance without trading off patient experience.
FHIR-native. Drops into the stack you already have.
Sonnata is the independent resolution layer between your RCM core and your patients. No rip-and-replace, no migrations, no new portal for patients to log into.
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Identify
Pull balance and patient context over FHIR.
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Engage
Reach patients on approved channels.
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Understand
Detect the barrier behind every balance.
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Route
Guide each account to its next step.
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Govern
Policy, escalation, and audit controls applied.