Orchestrate Patient Balance Resolution at Enterprise Scale
Sonnata unifies outreach, empathy, compliance, and routing in one AI workflow layer — helping every account move to the right next step.
Empathetic AI that understands patients — not just balances.
Sonnata greets every patient with care, listens for what’s actually blocking payment, and routes to a plan that fits their reality. The patient relationship stays intact while the balance moves toward resolution.
- Reads tone, hardship and intent in real time.
- Routes to payment plan, hardship assistance or human review — before the balance hardens.
- Compliance enforced every turn — Reg F, TCPA, FDCPA, plus state-specific rules.
Six resolution paths, one coordinated platform.
Every account has a barrier. Sonnata finds it and routes around it — pay, plan, assistance, or human review — before the balance hardens.
Recover the 60–120 day balance.
The cohort agencies typically inherit. Sonnata works it earlier, with empathy and payment-plan flexibility, before write-off pressure forces a hand-off.
Catch accounts before they harden.
First-touch resolution on freshly-billed balances, while the encounter is still recent and the patient is most likely to engage constructively.
Find every eligible patient.
Detect financial-assistance eligibility from conversational signal alone — not just from patients who proactively ask. Route to your aid program with paperwork pre-staged.
The right plan, faster than humans can offer it.
Real-time payment-plan negotiation bounded by your policy. Patients walk away with a plan they can sustain; hospitals walk away with cash flow.
Untangle the bills patients don't owe.
Detect coverage gaps, EOB disputes, and billing errors mid-conversation. Route to the right hospital team with the case already structured.
Meet patients where they already log in.
Sonnata's resolution thread embedded into MyChart so patients resolve balances inside the portal they trust — no new account, no new login.
Plug into the systems your RCM stack already runs on.
FHIR-native connectors covering ~75% of U.S. patient accounting — plus the RCM cores, patient portals, and payment rails hospitals already trust.
Curious which path fits your hospital first? Let's talk.
We'll align on the in-scope cohort, workflow rules, success metrics, and integration touchpoints — and design a 60–90 day pilot.